Terms and Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sweetbox UK’s relationship with you in relation to this website.

The term Sweetbox Uk or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Churchmans Farm, Faversham. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Sweetbox UK’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Returns & Refunds on Display Units

This page aims to answer some of the most frequently asked questions. 

What if I don’t like the product I ordered when it arrives?

We’re sure you will like it, but if not, you can return it to us within 14 days of delivery for a full refund (less initial delivery & return or collection costs set out below) once the product has been returned to us. Simply contact us within 14 days of receiving your product(s) and we will assist you with your return.

What if the item is damaged when it arrives or you are sent the wrong item?

Our quality team check your display stand to make sure it’s up to our standards before we dispatch it to you, so damage is rare. It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them let us know .

If you only realise after the delivery that you’re unhappy with the quality, or if we’ve sent you the wrong item, just contact us as soon as possible, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement.

Can I cancel an order if I change my mind?

If you have a change of heart, you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we’ll cancel your order and give you a full refund.

Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery or within 14 days of delivery by contacting us. Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after. You will receive a full refund less the initial delivery charge of £30 plus the collection charges set out below ,once the product has been returned to us.

What do we charge to collect items?

If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs.

If, however, you simply change your mind and wish to cancel the order after delivery, you will need to pay the return or collection costs. You will pay 1 return or collection cost based on the subtotal value of the products you are returning as per the below table.

Product price

Return/collection cost

£0 – 49.99

£5

£50 – £149.99

£12

£150 – £249.99

£25

£250 – £399.99

£30

£400 or more

£44

How long will my refund take?

For security reasons we can only make refunds to the original payment method you used to place your order. Please see the table below for how long it typically takes after we have received the unwanted item back (or received evidence that it is being returned).

Payment Method

Processing the refund by Sweetboxuk.com

Time taken for the money to show in your account after the refund is processed

Debit card, HSBC

Up to 5 working days

Same day

Debit card others
(e.g. NatWest)

Up to 5 working days

Within 3 days

Credit card

Up to 7 working days

Within 2-30 days. Terms vary between bank and card companies. Customer can see their refund policy on the T&Cs they have with their banks.

Paypal account

Up to 7 working days

Within 5-7 days

Paypal cards

Up to 7 working days

Typically within 5-7 days, but may take up to 30. Customer can see their refund policy on the T&Cs they have with their banks.

More on PayPal refunds 

If you used your PayPal balance or bank account to fund the original payment, the refunded money will go back to your PayPal account balance. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. We will effect the refund within three working days but it may take up to 30 days for Paypal to process the transfer. For payments funded partially by a card and partially by your balance/bank, the money taken from your card will go back to your card and the remainder will return to your PayPal balance.

Can I change my existing order?

Once you’ve placed an order, you won’t be able to make changes to what you have ordered but you will be able to change contact and delivery details by sending us an e mail to info@sweetboxuk.com

For personalised signage

For all personalised signage created and printed no refunds will be offered on this part of your order .